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On weekdays we prepare orders every morning: your order is prepared the same day if you order before 12pm and the next day if you order after 12pm. For orders placed on weekends, they are prepared on Monday morning.
Thus, depending on the time of your order, you can determine if it is already being prepared at the time you want to cancel or change it. If your order has not been prepared yet, we invite you to contact us by email or telephone as soon as possible to cancel or change your order.
If your order has already been sent in preparation, it is not possible to cancel or change your order immediately. However, if you still want to cancel your order, please refuse your package. This we will then automatically returned by the Post Office and then we will make your refund or exchange.